Receiving a letter displaying PO Box 700 Leeds LS99 2BD can raise questions, particularly when the sender mentions an unfamiliar credit card, outstanding balance, financial account or request for personal information.
Our review of official company contact information confirms that PO Box 700, Leeds, LS99 2BD is a correspondence address used by NewDay Ltd, a UK consumer finance company responsible for credit cards and retail finance products.
NewDay uses this address for customer enquiries and written complaints. Its customer information also identifies the address as a postal route for requesting personal data, while its privacy policy confirms that customers can use it to change certain marketing preferences.
The address is legitimate, but this does not automatically establish that every letter displaying it is genuine.
The organisation named inside the letter, any account reference and the instructions provided should be checked independently before a recipient makes a payment or discloses sensitive information.
What Is PO Box 700 Leeds LS99 2BD?
PO Box 700 Leeds LS99 2BD is a business correspondence address associated with NewDay Ltd.
Unlike a normal residential address or customer-facing bank branch, a PO Box is designed to receive mail through an organised postal-handling system.
NewDay publishes this address on its official contact page for customers who want to communicate with the company in writing.
| Address details | Verified information |
| PO Box number | 700 |
| Postal town | Leeds |
| Postcode | LS99 2BD |
| Country | United Kingdom |
| Organisation | NewDay Ltd |
| Industry | Consumer credit and financial services |
| Primary purposes | Customer enquiries and complaints |
| Customer telephone | 0333 220 2532 |
| Physical customer branch | No public-facing branch established at this PO Box |
| Official status | Published by NewDay |
The official postal format is:
NewDay postal address
NewDay Ltd, PO Box 700, Leeds, LS99 2BD, United Kingdom
The distinction between a postal address and a business premises matters. A company can operate a customer service centre in one location, maintain its registered office elsewhere and use a separate PO Box to manage incoming correspondence.
This is particularly common in financial services, where customers send account queries, complaints and supporting documents from different parts of the country.
A similar distinction arises with PO Box 3191 Bristol BS1 9HY, another address discussed in connection with financial-services correspondence.
[SCREENSHOT 1 – Official address confirmation]
Source: NewDay official contact page
Capture the section displaying NewDay Ltd, PO Box 700, Leeds, LS99 2BD and its customer service telephone number.
Caption: NewDay’s official contact information confirms PO Box 700 Leeds LS99 2BD as a customer correspondence address.
Who Uses PO Box 700 Leeds LS99 2BD?
The company officially associated with this address is NewDay Ltd, which provides and administers consumer credit products across several brands.
A significant reason people search for this postcode is that they may not recognise the NewDay name despite having used one of its financial products.
For example, a customer may recognise a retailer, store card or credit card brand but not the organisation responsible for managing the credit agreement.
NewDay’s published customer contact information includes products associated with brands such as:
- Aqua
- Argos
- John Lewis & Partners
- AO
- Fluid
- marbles
- opus
- Pulse
- Debenhams
- TUI
These are examples of brands or account services appearing in NewDay’s customer information. The precise arrangements depend on the product, agreement and relevant period.
A person who has used an Argos credit product, for instance, may encounter NewDay in correspondence even though the retailer’s name is more familiar.
This is particularly relevant following changes in retail finance partnerships and the transfer of customer portfolios between financial providers.
In October 2024, NewDay announced an agreement involving Argos Financial Services’ store-card portfolio. John Hourican, NewDay’s Chief Executive Officer, said the business was focused on providing a smooth transition for customers and improving its digital credit offering. His published comments help explain why customers may encounter a different financial-services company name as retail credit arrangements evolve.
However, a customer’s specific agreement should always be checked rather than assuming every retail card belongs to NewDay.
Why Might You Receive a Letter From PO Box 700 Leeds?
There are several possible explanations for receiving a letter displaying this address.
The most likely possibilities relate to an existing or previous consumer credit agreement, a customer service enquiry, account administration or a complaint.
| Possible reason | What the correspondence may concern |
| Credit card account | Statement, account details or contractual information |
| Payment reminder | An outstanding balance or missed payment |
| Account changes | Revised terms, account administration or service updates |
| Complaint | A response to an issue previously raised |
| Credit agreement | Information about a current or historic finance product |
| Personal data request | Information held about the customer |
| Marketing preferences | Confirmation of communication preferences |
| Account security | A request to review or verify an account matter |
| Previous customer relationship | Correspondence about an older credit product |
These are possible explanations, not confirmation of what an individual letter contains.
Could It Be About an Old Store Card?
Yes. Historic store-card arrangements can explain why some recipients do not immediately recognise the name NewDay.
Older financial product records may also refer to GE Capital or Santander Cards.
GE Capital’s published information for former UK customers identifies the same Leeds PO Box in connection with Santander Cards UK following the transfer of its UK store-card business in 2009.
That historical connection should not be mistaken for the identity of the company’s current published contact point.
For customers, the key question is whether the correspondence relates to a credit account they currently hold or previously held.
A letter involving an older card is not necessarily suspicious, but any balance, collection request or unexpected payment instruction should be verified before action is taken.
Is PO Box 700 Leeds LS99 2BD a Genuine Address or a Scam?
The address is genuine and is officially published by NewDay Ltd. However, there is an important difference between verifying a postal address and verifying the authenticity of a particular letter.
Scammers can reproduce company names, addresses, logos and other publicly available information. Therefore, even a letter containing a legitimate financial organisation’s address should be treated cautiously if it makes an unexpected request.
Our assessment distinguishes between four different questions:
| Verification question | Assessment |
| Does NewDay officially use this PO Box? | Yes, confirmed |
| Can customers send complaints to this address? | Yes, confirmed |
| Does the address establish the sender of every letter? | No |
| Should unexpected payment demands be verified? | Yes, independently |
Liz Ziegler, Fraud Prevention Director at Lloyds, explained the risks associated with impersonation scams in official guidance published in August 2026.
She warned that genuine organisations give customers an opportunity to verify unexpected contact, rather than forcing an immediate decision. Her advice is especially relevant when someone receives unfamiliar financial correspondence.
In the same guidance, Ziegler stated:
“If you’re contacted unexpectedly, real organisations will always give you time to check things are genuine.”
Her warning concerns impersonation fraud generally, rather than NewDay or this particular postal address.
What Warning Signs Should You Check?
Recipients should be particularly cautious if a letter:
- Requests their full banking password, card PIN or one-time security code.
- Demands an immediate transfer into a supposedly safe account.
- Includes an unfamiliar payment destination.
- Threatens urgent consequences without explaining the underlying account.
- Directs them to a suspicious website or QR code.
- Asks them to ignore normal account verification procedures.
- Contains account information that does not match their records.
Tony Blake, a fraud expert associated with the Take Five campaign, has also advised consumers to question unexpected requests for financial information.
His published warning was clear: “Only criminals will put pressure on you to act quickly.”
Neither professional’s comments establish that this PO Box is linked to fraud. They reinforce the importance of independently authenticating unexpected requests.
Readers who regularly receive unfamiliar financial correspondence may recognise similar verification concerns surrounding PO Box 7472 Bilston WV14 4BZ, where identifying the sender is more useful than relying on the postcode alone.
How Can You Contact NewDay Using PO Box 700 Leeds?
NewDay offers different contact methods depending on the nature and urgency of the enquiry.
Customers can contact the company by post, telephone or through the online account manager associated with their credit product.
| Contact method | Details | Suitable for |
| Post | NewDay Ltd, PO Box 700, Leeds, LS99 2BD | Written enquiries and complaints |
| Telephone (UK) | 0333 220 2532 | General enquiries and complaints |
| Telephone (abroad) | +44 113 881 0680 | Lost or stolen card reporting |
| Online account manager | Through the relevant NewDay card portal | Account-related messages |
| Complaint escalation | Financial Ombudsman Service | Eligible unresolved disputes |
NewDay’s published standard telephone opening hours are:
| Day | Opening hours |
| Monday to Friday | 9:00 AM–6:00 PM |
| Saturday | 9:00 AM–4:00 PM |
| Sunday | Closed |
Calls to the UK customer-service number are charged at standard national rates, although actual costs depend on the caller’s telephone provider.
An important distinction is that an urgent lost-card or suspected-fraud issue should be reported immediately using an independently verified contact method, rather than through ordinary postal correspondence.
How Can You Make a Complaint to NewDay at PO Box 700?
NewDay officially identifies PO Box 700 as an address for written complaints.
Customers who want to raise a formal issue can send their correspondence to:
NewDay Ltd
PO Box 700
Leeds
LS99 2BD
A complaint should clearly describe the problem, explain how it has affected the customer and identify the resolution being requested.
A useful complaint letter should include the customer’s name, appropriate account reference, preferred contact details, relevant dates and a factual explanation of what occurred.
Supporting information might include copies of statements, transaction records, correspondence or previous complaint references.
Customers should generally retain original documents unless NewDay specifically requests them.
How Long Does NewDay Take to Resolve Complaints?
NewDay’s published complaints procedure provides several important service milestones.
NewDay’s published complaint-handling milestones
- Within five days: NewDay aims to acknowledge a complaint that has not already been resolved.
- Within four weeks: For most complaints still unresolved, NewDay says it will provide a written update.
- Within eight weeks: NewDay aims to resolve ordinary complaints or explain why more time is needed.
- 15–35 working days: Separate handling times apply to certain payment and transaction complaints. NewDay aims for 15 working days, extending to 35 in exceptional circumstances.
These milestones matter because an acknowledgement is not necessarily a final decision.
If a complaint remains unresolved beyond the applicable deadline, or the customer disagrees with the provider’s final response, they may be eligible to escalate the matter to the Financial Ombudsman Service.
NewDay states that an Ombudsman referral normally needs to be made within six months of the final response. The relevant escalation deadlines should always be checked for the type of complaint involved.
Can You Request Personal Information From NewDay at PO Box 700 Leeds?
Yes. NewDay’s customer information identifies PO Box 700 Leeds LS99 2BD as a postal contact address for requesting personal information held by the company.
Under the UK General Data Protection Regulation, individuals have a right to request access to their personal information. This is commonly known as a Subject Access Request (SAR) or Data Subject Access Request (DSAR).
A customer may wish to obtain information about their account, particularly where they are trying to understand a historic credit agreement, resolve a complaint or establish what information the provider holds.
Depending on the records available and applicable exemptions, a request may cover personal data relating to:
- Credit applications and account records.
- Payments and transaction history.
- Previous correspondence with customer services.
- Complaints and related documentation.
- Personal details recorded by the organisation.
- Information used in credit-related decisions.
How Long Does a Subject Access Request Take?
The Information Commissioner’s Office explains that organisations normally have one month to respond to a valid subject access request.
Where a request is complex or several requests have been made, the deadline may be extended by up to two additional months, subject to the relevant requirements.
The organisation may also need to verify the person’s identity before disclosing sensitive financial information.
In most circumstances, a subject access request is free of charge.
When sending a request, it is advisable to keep a dated copy and proof of postage.
Can Customers Stop Marketing Letters Sent Through NewDay?
Yes. NewDay’s privacy policy explains how individuals can change their marketing preferences.
The company’s June 2026 privacy notice identifies PO Box 700 Leeds LS99 2BD as an address for written requests to stop receiving certain marketing communications.
A customer may also be able to manage these preferences through their online account or an unsubscribe facility.
However, opting out of marketing does not necessarily stop essential account communications.
For instance, contractual notices, account security messages and other required correspondence may still be sent even if a customer chooses not to receive promotional offers.
This distinction is important because some recipients assume all letters from a financial provider are marketing. In reality, the company may have obligations to communicate important information about an account.
Is PO Box 700 Leeds the Same as NewDay’s Registered Office?
No. The Leeds PO Box is a customer correspondence address, not NewDay’s registered office.
NewDay’s official company information distinguishes between its London registered address, Leeds-area customer call centre and published postal correspondence address.
| Location | Published address | Purpose |
| Customer correspondence | PO Box 700, Leeds, LS99 2BD | Written enquiries and complaints |
| Registered office | 7 Handyside Street, London, N1C 4DA | Company’s registered address |
| Customer call centre | NewDay House, Bruntcliffe Way, Morley, Leeds, LS27 0JG | Customer service operations |
Someone searching for PO Box 700 should not travel to the postcode expecting a walk-in customer service branch.
The same confusion can occur with other Leeds postal addresses. For instance, PO Box 313 Leeds LS11 1HQ is a different postal destination, and similarities between PO Box addresses do not establish a connection between the organisations using them.
What Should You Do If You Receive an Unexpected Letter From PO Box 700 Leeds?
An unfamiliar financial letter should be checked carefully, but it should not automatically be ignored.
The appropriate response depends on whether the correspondence relates to a recognised account, an unexplained debt, a previous resident or a suspicious request for information.
| Your situation | Recommended action |
| You recognise the credit card or account | Check the details against your existing account records. |
| The letter mentions an unfamiliar credit brand | Ask NewDay to identify the product and explain its connection to you. |
| The letter demands payment | Verify the balance, creditor and payment instructions independently before paying. |
| The letter concerns a complaint | Keep the correspondence and note the complaint reference and response deadline. |
| You suspect someone used your identity | Contact NewDay through its verified customer service channels and explain the concern. |
| The recipient no longer lives at your address | Return the unopened letter marked “Not known at this address”. |
| The letter requests documents or personal details | Confirm the request with NewDay before sending anything sensitive. |
A legitimate credit provider may have a valid reason to contact someone about a historic account or administrative change.
However, the existence of a legitimate account does not mean that every amount or instruction in a letter is necessarily correct.
Financial correspondence involving disputed balances should be checked against the customer’s records, including previous payments, account statements and any relevant agreements.
For comparison, LBG PO Box 204 Huddersfield HD8 1ES highlights similar problems faced by people who receive banking correspondence that they cannot immediately associate with a familiar account.
Can You Visit PO Box 700 Leeds LS99 2BD in Person?
No customer-facing branch is identified at PO Box 700 Leeds LS99 2BD.
A PO Box is primarily a postal destination rather than a premises where customers can meet representatives or obtain immediate assistance.
People who want to raise enquiries should use the contact methods appropriate to their financial product.
Customers posting correspondence should include sufficient information to identify their enquiry while avoiding unnecessary disclosure of sensitive account details.
For important correspondence, retaining a copy of the letter and proof of postage can help if a dispute subsequently arises.
FAQs About PO Box 700 Leeds LS99 2BD
Who Owns Po Box 700 Leeds Ls99 2bd?
NewDay Ltd is the organisation that currently publishes this address for customer correspondence, including enquiries and complaints.
Is Po Box 700 Leeds Ls99 2bd a Scam?
The address itself is legitimate. However, an unexpected letter using it could still be suspicious, so the sender and any requested action should be independently verified.
Why Would Newday Send Me a Letter?
A letter may concern a credit card, retail finance agreement, payment, customer enquiry, account change or complaint. The actual reason depends on the recipient’s account circumstances.
Is Po Box 700 Leeds Connected to Santander?
Historical records associate the same PO Box with Santander Cards UK after the transfer of a former GE Capital store-card business. NewDay currently publishes the address for its own customer correspondence.
Can I Send a Complaint to Po Box 700 Leeds?
Yes. NewDay officially lists PO Box 700 Leeds LS99 2BD as a postal complaints address.
What Is Newday’s Customer Service Telephone Number?
NewDay publishes 0333 220 2532 for customer enquiries and complaints. Customers should check the company’s official website for any changes.
Can I Request My Credit Account Records From Newday?
Yes. Customers can request access to personal information that NewDay holds about them, subject to applicable data protection requirements and exemptions.
Does a Newday Letter Mean I Owe Money?
Not necessarily. A letter might be informational, administrative or related to a complaint. The recipient should read the correspondence and verify any claimed balance before making payment.
